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Privacy Policy

This Privacy Policy ("Policy") explains how POLEN'S AND COMPANY ("we," "us," or "our"), operating under the brand name "Polen Events," collects, uses, stores, and protects personal information of clients, visitors, and users ("you" or "your") who interact with our website or services. 

By using our website or providing your information, you agree to the terms outlined in this Policy.

 

1. Company Information

  • Legal Entity Name: POLEN'S & COMPANY (Proprietorship) 

  • Owned by: Mr. Rahul Polen

  • Website: [Insert Website URL]

  • Contact Email (for privacy-related queries): connect@polenevents.com

  • Effective Date: October 7, 2025

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2. Information We Collect

  • We may collect the following categories of personal information from you:

  • Personal identifiers (name, phone number, email address, residential address)

  • Event-related information (names of bride and groom, wedding date, venue preferences, guest count, cultural/religious details, and decor preferences)

  • Billing or payment-related information (only if applicable)

  • Photos, videos, or files voluntarily shared for event planning purposes

  • Technical and usage data, such as your IP address, browser type, device information, and cookies for analytics and improvement of our website experience.

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3. How We Use Your Information

Your personal information is used to:

  • Respond to inquiries and provide event-related services

  • Communicate with you about our offerings, updates, and promotions (via WhatsApp, SMS, or email, with your consent)

  • Improve our services and website functionality

  • Maintain our internal records and past project archives for client reference and quality assurance

  • Comply with legal or regulatory obligations where necessary

 

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4. Cookies and Tracking Technologies

  • Our website may use cookies and similar technologies to collect non-personal information about browsing activity for analytics purposes. 

  • Cookies help us improve website usability and tailor content. You can disable cookies in your browser settings if you prefer not to share such data.

 

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5. Sharing of Information

  • We do not sell, rent, or share your personal information with any third parties, vendors, or partners for commercial purposes.

  • Your data is used solely within Polen Events for delivering our services. Information may only be shared if required by law, court order, or government request.

 

6. Data Retention

  • We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. 

  • Basic project data and media may be stored securely on our encrypted drives for limited archival purposes or for demonstrating previous work to future clients.

 

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7. Data Security

  • We take reasonable technical and organizational precautions to safeguard your personal data against unauthorized access, loss, misuse, or alteration. 

  • Your data is stored securely in encrypted systems and is not transferred outside India. However, no online system can guarantee absolute security.

 

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8. Sensitive Personal Data

  • We may collect sensitive information such as religious details or health-related information relevant to specific client needs (e.g., food preferences, rituals, or accessibility requirements). 

  • Such information is handled with extra confidentiality and used strictly for the intended event-related purposes.

 

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9. Marketing Communication

  • With your consent, we may send you marketing or promotional messages via WhatsApp or SMS about our services or upcoming offers. 

  • You can opt out of such communications at any time by contacting us at connect@polenevents.com.

 

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10. Children's Privacy

  • Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

  • If we become aware that a minor’s data has been collected without consent, we will delete it promptly.

 

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11. Updates to This Policy

  • We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. 

  • The revised version will be posted on our website with an updated effective date. 

  • You are encouraged to review this Policy regularly to stay informed about how we protect your data.

 

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12. Contact Us

  • For any privacy-related queries, concerns, or requests regarding access, correction, or deletion of your data, please contact us at:

  • Email: connect@polenevents.com  

  • Company Name: POLEN'S & COMPANY  

  • Owner: Mr. Rahul Polen  

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